These terms and conditions tells you the terms of use on which you may make use of our website autismcentre.co.uk ("our site"), whether as a guest or a registered user. Use of our site by any person ("you") includes accessing, browsing, or registering to use our site.
Throughout this set of terms and conditions, we (autismcentre.co.uk) are operated by The Autism Centre Limited, a registered limited company ("us","we").
Please read these terms and conditions carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.
By using our site, you confirm that you accept these terms and conditions and that you agree to comply with them.
If you do not agree to these terms and conditions, you must not use our site.
The Terms and conditions have 6 sections:
The Terms of Service have 11 sections.
Please carefully read this document which outlines the expectations and responsibilities of both, "us" (The Autism Centre Limited, the service) as your service provider and "you" as the client. It details crucial information about our professional services and business policies. This document will constitute a binding agreement between us, which in writing we will refer to as our "Terms of Service".
These Terms of Service is meant to establish a clear and mutual understanding, and to help us work effectively. Should you have any questions about the Terms of Service or about the service in general, please refrain from agreeing to the Terms of Service and speak to one of the team.
The service provides assessments to determine if an individual meets the threshold to receive a diagnosis of a neurodevelopmental condition, such as autism, or not. By receiving an assessment, it does not mean that you will receive a diagnosis. There may be occasions where you do not receive a diagnosis, but there may be another condition with which we can safely diagnose you. In this instance, we will discuss this with you rather than simply providing that diagnosis.
We also provide support to neurodiverse individuals and their families. Support is also offered to professionals who wish to either support an individual or wish to receive training on how to support those who have a neurodevelopmental diagnosis.
We cannot offer second opinions of our own assessments however; you are welcome to seek second opinions elsewhere. Our clinicians are all licensed professionals; and adhere to NICE guidelines for all diagnosis assessment. If thresholds are not met to provide a correct diagnosis, then they will not make that diagnosis.
To use the Service, the commissioner of our services must be 18 years old and capable of entering legally binding contracts. We can provide our services to those who are at least 7 years old.
You agree to use the Service in compliance with all applicable laws and regulations, including the UK-GDPR and the Health and Social Care Act 2008. You will not:
We require full payment to be made before your first session with one of our team. We accept payment via bank transfer and details will be provided when you commission our services.
We are also able to accept staged payments prior to your session(s). This can be arranged by prior arrangement only. Please contact Matt (matt@autismcentre.co.uk) to discuss this option with him. Should you withdraw from making payments, you will forfeit your part payments, and no refund will be provided. These payments do not constitute entering into a finance agreement and there will be no record of these payments on your credit record. We will never perform a credit scoring exercise on any client.
There may be an occasion where you are unable to attend an appointment. You must provide us with at least 48 hours notice of your intention to miss the appointment; otherwise, your session will be charged at the full rate which was agreed with you.
If you are undertaking an autism assessment, we still need to pay the clinician for the missed appointment and an additional fee of £300 will be required for any stage missed without receiving a 48-hour notice period. Any appointments which are cancelled with more than 48 hours’ notice will be re-arranged for the next available appointment space.
If you miss more than 2 appointments without letting us know of your intention to cancel the appointment, you will be placed back onto the waiting list, and this may mean a short wait before we are able to offer you another appointment.
Your privacy is important to us. We collect and use your personal information in accordance with our Privacy Policy, which is available on our website. By engaging in our service, you acknowledge and agree to the privacy policy. You specifically consent to us processing your personal data for the purpose of our services under this Terms of Service. If our clinicians are at any point located outside of the UK, you acknowledge and agree that such processing will involve transferring your personal data outside of the UK. You understand that the residing country may have data protection laws that differ from those of the United Kingdom, however, you will retain your rights under the UK Data Protection Act 2018 ("UK GDPR"), and we will implement and maintain appropriate technical and organizational measures to ensure the security and confidentiality of your personal data.
All sessions and related communication between us are strictly confidential. We will not share any information with any third parties without your consent, except if we are required to do so by law. This is predominantly the case when human safety is concerned such as:
In no event shall The Autism Centre Limited be liable for any indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with the use or inability to use the Service.
You agree to indemnify and hold The Autism Centre Limited harmless from any claims, liabilities, damages, and expenses arising out of or related to your use of the Service or your violation of these Terms.
We reserve the right to amend or modify these Terms of Service with prior written notice to you, and any such changes will become effective 30 days following such notice. The laws of England and Wales will govern these Terms of Service and any disputes arising from or in connection with these Terms of Service shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any part of these Terms of Service is deemed invalid, illegal, or unenforceable, it will not affect the validity of the remaining portions. These Terms of Service reflects our complete understanding and supersedes any prior written or oral agreements regarding its subject matter.
If you have any questions about these Terms or the Service, please contact us at hello@austimcentre.co.uk
The terms of use have 13 sections.
Disclosure of your information
We may share your information with selected third parties including:
We may disclose your personal information to third parties:
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our subscribers, or others.
Where we store your personal data
All data that we collect from you will be stored at a destination within the United Kingdom on our secure servers.
However, we cannot guarantee that data shared with third parties will not be transferred to, and stored at, a destination outside the United Kingdom ("UK"). It may also be processed by staff operating outside the UK who work for us or a third party. By submitting your personal data, you agree to this transfer, storing or processing.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us via email hello@autismcentre.co.uk.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £25 to meet our costs in providing you with details of the information we hold about you. Please send your request to via email hello@autismcentre.co.uk.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed via email hello@autismcentre.co.uk.
This privacy notice explains the following:
We may collect your personal data in a number of ways, for example from the information you provide to us when you interact with The Autism Centre Limited, if you provide us with your contact details to us by:
We may collect the following types of personal data about you:
Your contact details, your reason for contacting us and a record of any services provided to you may be stored on our Customer Relationship Management database ('CRM').
For the purposes referred to in the privacy notice, we may share your personal data with certain third parties for the purposes of delivering our services. This will be in accordance with your preferences provided when applicable. We will not share your personal data with third parties except:
If we use or share information with a third party as detailed above, we will always ensure that appropriate controls are in place to ensure data is safe, it is only used for the allowed purpose and it is permanently deleted after the task has been completed.
The CRM used to store your data is kept on a secure cloud network with data centers within the in the European Economic Area ("EEA"). However, some of the personal data we process about you may be transferred to, and stored at, a destination outside the EEA, for example where it is processed by staff operating outside the EEA who work for us or for one of our suppliers, or where personal data is processed by one of our suppliers who is based outside the EEA or who uses storage facilities outside the EEA.
In these circumstances, your personal data will only be transferred on one of the following bases:
We will only send you marketing emails or contact you via your selected preference selections where you have expressly agreed to this. We may personalise the message content based upon information you have provided. You can update your preferences at any time see section 8 below.
We are committed to safeguarding your personal data. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act 1998 and from May 2018 the General Data Protection Regulation. In relation to all our records these are held within a dedicated and secure CRM system and or our secure network with access limited on a need to know basis. A range of administrative, technical, physical security controls are used to ensure a robust approach to protecting data held on our IT systems, and when approved transfers between third parties are undertaken.
We will hold your personal information within a secure dedicated database for as long as is necessary to provide the activities requested. Where you have indicated you no longer wish to receive any services your information will be retained and securely and permanently destroyed in accordance with the our retention and destruction policy.
Where a record has not been used and or there is no active engagement (for example there has been no response to required correspondence), we may class the record as dormant or may delete the record in accordance with the our retention and destruction policy. When appropriate we will email you to confirm your preferences and to notify you of any intention to delete your records if no response is received.
>We want to ensure that we keep the details we hold about you up to date and communicate with you fully in accordance with your wishes. You should also get in touch with us if any of your personal details change. You can update your details and your communication preferences at any time by: e-mail hello@autismcentre.co.uk
Under the Data Protection Laws, you have the following rights:
Once the GDPR comes into force in May 2018, you will also have the following additional rights:
Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.
If you wish to exercise any of your rights, please contact our Data Protection Officer using the following contact details:
By Email to: matt@autismcentre.co.uk
If you have any questions, comments or concerns about how we use or handle your personal data please contact the Data Protection Officer using the contact details in section 10 above.
If you are not content with the how we handle your information we would ask you to contact our Data Protection Officer to help you. However, you do also have the right to complain directly to the Information Commissioner at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Information about the Information Commissioner is available at: https://ico.org.uk.
This privacy notice may be updated from time to time so you may wish to check it each time you submit personal information to us. The date of the most recent versions will appear on this page (see version control). We encourage you to check our privacy notice from time to time to ensure you understand how your data will be used and to see any minor updates. If material changes are made to the privacy notice, for instance how we would like to use your personal data, we will provide a more prominent notice (including, for certain services, email notification or correspondence of privacy notice changes).
This acceptable use policy sets out the terms between you and us under which you may access our website autismcentre.co.uk ("our site"). This acceptable use policy applies to all users of, and visitors to, our site.
Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.
autismcentre.co.uk is a site operated by The Autism Centre Limited ("we" or "us").
Prohibited uses
You may use our site only for lawful purposes. You may not use our site:
You also agree:
Interactive services
We may from time to time provide interactive services on our site, including, without limitation:
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service (such as chat or comments, or direct mail facilities) we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
It is not recommended for this site to be used by those under the age of 16.
Content standards
These content standards apply to any and all material which you contribute to our site ("contributions"), and to any interactive services associated with it.
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.
Contributions must:
Contributions must not:
Suspension and termination
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
Changes to the acceptable use policy
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
Our site at autismcentre.co.uk uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.
A cookie is a small file of letters and numbers that we put on your computer if you agree. The cookies we use include "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example by ensuring that users are finding what they are looking for easily.
By using our site at autismcentre.co.uk, you are agreeing to this Cookie Notice and you consent to our use of cookies in accordance with the terms of this notice.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. See below for further details.
We use the following cookies:
About our cookies
You can find more information about the individual cookies we use and the purposes for which we use them on our site in the table below:
We use information held about you in the following ways:
We will use this information:
We will use this information:
We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
Our site uses cookies to enhance certain functionality and content for our users. This is through provision of interactive elements for your use on the site (for example, social media sharing options) and also provision of analytical data for us, to review how our site is being used and improve it where necessary.
How do I change my cookie settings?
Most browsers accept cookies automatically, but you can alter the settings of your browser to prevent automatic acceptance. If you reject the use of cookies please note that all functions of the website may not work properly.
If you are concerned about cookies you can change the settings on your computer to refuse them.
Social media tools on our websites allow users to share or bookmark web pages, using scripts that are not from the our site. Further information on these types of cookie are available from the providers below:
© 2025 The Autism Centre Limited
Company Number: 15630919
ICO: ZB823296